After using this cooler for a little less than a year, one of the two fan motors developed a vibration and became noisy; loud enough that I wasn't willing to continue running it. I e-mailed Antec and asked for price and availability of a replacement fan so that I could make the repairs myself. A support tech responded and said that he needed a copy of my receipt from the original purchase. I wrote back explaining that I was not requesting warranty repairs and just wanted to purchase a replacement fan. However, I sent a copy of the receipt anyway thinking that they may have a policy of selling repair parts only to customers who can varify that they own the product.
After ten days, I still had not received a response of any kind, so this time rather than e-mailing the support tech who had asked for the invoice (and then ignored me), I sent my request to the general Customer Support e-mail address. I explained everything that had transpired, attached copies of all e-mails including the invoice, and practically begged for someone to answer my simple question, "Can I please buy a replacement fan?"
It's now been a month since my last request for info and they still haven't bothered to reply.
Over the years I've used Antec power supplies, cases, fans, and even thermal compound on numerous builds and I've always liked their products. But now, after seeing first-hand what their attitude towards customer service is really like, I'll go out of my way to avoid purchasing ANYTHING made by Antec.Get more detail about Antec USB-Powered Notebook Cooler.
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